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Home Affairs Prospecton Complaint - Department of Home Affairs : Application of New ID
Home Affairs Prospecton Complaint

Home Affairs Prospecton Complaint

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Department of Home Affairs : Application of New ID


I went to Dept of Home Affairs on the 25th September 2014 to apply for the new card ID, at the time of my details being processed on the system the electricity went off and my application was incompleted and the clerk advised me to come back another as they were not sure what time the electricity would be back on. I could only return today to complete the process as I work and could not go back any earlier. When I got there I explained to the guy at the information counter what had happened and I was told to join the queue again and redo the process. I was confused as to why I had to redo the entire process when all I needed was to complete the final process on the system. The guy at the information counter was extremely rude and unhelpful. He had no interest in trying to assist and said I should have come back soon after the date not so late and I explained that I am working and I cant just take time off to keep going up and down to Home Affairs. We treated like animals at that dept and spoken to very rudely. We are tax paying citizens and we deserve to be treated far better. The service is putrid. These people should not be working in this type of environment if they do not know how to deal with the public. I still have not being able to sort out my ID


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